The expected result:
To learn how to apply what they learn to their operations
Improve internal stakeholder cultural Awareness, Knowledge, Skill to effect positive patient outcomes through improved provider interactions and caring.
What are the advantages of intentionally meeting the healthcare needs of patients with diverse backgrounds?
The Why behind the wisdom
- Understanding:
Increases mutual respect and understanding between patients and your organization
- Community:
Promotes trust and inclusion, internally and externally
- Accuracy:
Enriches patient data collection
- Care:
Decreases care disparities and barriers that slow progress
Improves patient preventative care measures
- Regulation:
Improves HCAHPS Scores, Healthcare Equality Index, customer service
Decreases hospital readmissions and length of stay
Meets legal and regulatory guidelines
- Financial:
Reduces medical errors, number of treatments, and legal costs
Increases the market share of the organization
Improves cost savings due to improved efficiency of care services
Improve Your Business Growth
Healthcare Organizations that are committed to ensuring culturally competent patient-centered care garner profitable benefits.
Additional IMPACTS
Identify areas of opportunity to improve LGBTQ+ Patient care by creating an inclusive patient care environment where culturally competent healthcare can be delivered.